Refund policy

NORTHLINK Return and Refund Policy

Last updated: August 2026

1. General
All sales through NORTHLINK are processed on a request-for-quote (RFQ) basis. Orders are confirmed only after written quote acceptance and payment confirmation.

2. Returns
Returns are accepted within 14 days of delivery under the following conditions:
- The item is in its original, uninstalled condition
- The item was incorrectly supplied (wrong part number or specification)
- The item is confirmed defective upon arrival

Returns are NOT accepted for:
- Items that have been installed or used
- Items ordered based on customer-provided specifications that were correctly supplied
- Software, firmware, or licensed components

3. Refunds
Approved refunds will be processed within 10 business days to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

4. Process
To initiate a return, contact us at: yaoshicheng@163.com with your Request ID (format: NL-YYYYMMDD-XXXX), order details, and reason for return.

5. Warranty
Warranty terms vary by product and supplier. Specific warranty information is provided at the time of quotation.