Shipping policy

NORTHLINK supplies industrial automation components to customers in applicable domestic and international markets.

Processing

Processing and shipping times depend on product availability, order requirements, destination, carrier availability, and other circumstances.

Do not assume that an estimated shipping time constitutes a guaranteed delivery date.

In-Stock Products

Products marked IN STOCK may be available for purchase through the website. Actual availability should be confirmed where necessary, particularly for time-sensitive industrial requirements.

Sourcing Products

Products marked FAST QUOTE or SOURCING / OBSOLETE require availability and quotation confirmation before fulfillment. Lead times can vary significantly depending on sourcing conditions.

International Shipping

International orders may be subject to: import duties, customs fees, taxes, brokerage charges, import restrictions, and other destination-country requirements. Unless explicitly stated otherwise, such charges are the customer's responsibility.

Delivery

Once a shipment has been transferred to the carrier, delivery may be affected by customs clearance, weather, carrier delays, destination restrictions, or other circumstances beyond NORTHLINK's reasonable control. Customers should provide accurate shipping information and promptly respond to customs or carrier requests.

Damaged Shipments

If a shipment arrives visibly damaged, customers should document the condition and contact NORTHLINK as soon as reasonably possible.

Address Changes

Customers should verify shipping information before an order is processed. Additional charges resulting from incorrect or incomplete shipping information may be the customer's responsibility.

Contact

For shipping questions, contact NORTHLINK through the Contact page or the relevant order/RFQ communication channel.